FAQs • Cucamonga Valley Water District, CA • CivicEngage

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Cucamonga Valley Water District, CA

How will I know that my payment has been accepted?: After you submit your payment, you will see a payment confirmation screen. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, the amount paid, and a confirmation message.

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Invoice Cloud FAQ

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1. Do I need my account number to log in?: You must first register your account, at which point you will need your account number. You can find your account number on your billing statement, or you can contact Customer Service. Once you have registered, you will only need your email address and password to log in.

2. How will I know that my payment has been accepted?: After you submit your payment, you will see a payment confirmation screen. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, the amount paid, and a confirmation message.

3. How long will my billing and payment history be maintained on my profile?: Your statements and online payments will be maintained for 24 months.

4. Will I be able to print a copy of my bill?: Yes, each bill is available in PDF format ready for print.

5. How long does it take for online payments to process?: Payments made through our online portal system are visible immediately, however it may take 2-5 days for it to post to your CVWD account balance.

6. I need to stop my autopayment.: CVWD needs to be notified 5 business days before the due date on your billing statement in order to stop an auto pay payment. For example, if your bill is due on December 7, you will need to contact CVWD by December 2 during normal business hours so we can successfully stop the payment.

7. How do I change my account information?: Log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to contact Customer Service (855) 654-2893 to make the change.

8. I accidentally deleted my current email notification; what should I do?: If you are registered, you can log into the online payment portal to view your bill.

9. Who do I contact with questions about my bill or if I’m having trouble using the online system?: You may reach Customer Service (855) 654-2893, Mon-Thurs: 7:30am-5:30pm and Fri: 7:30am-4:30pm